Terms and Conditions

Terms and Conditions – 21D Clinical Limited

Introduction
At 21D, we aim to provide clear information and support throughout your treatment journey. These Terms & Conditions outline what you can expect from us, and what we ask of you, to ensure the best long-term results. They apply to full-mouth/jaw dental implant treatment provided by 21D Clinical. By proceeding with treatment and making payment, you agree to the terms set out below.

Treatment Cost and What Is Included
The full cost of your treatment is £16,995, which includes your full clinical assessment, planning and diagnostics, your implant surgery at our Warrington surgical hub, your implant-supported prosthesis, and all clinical stages required to complete your treatment as outlined in your personalised Treatment Plan.

Your treatment fee does not include the cost of your annual maintenance visits, which are required to keep your warranty valid and charged at £250 per visit. Your fee also does not include any replacement prostheses, repairs or additional work that falls outside the terms of your warranty.

Where Your Treatment Takes Place
Your surgical procedure will be carried out at our dedicated Surgical Hub in Warrington. All pre-surgery assessments, reviews and post-surgery appointments can be completed at your nearest local 21D clinic.
These clinics are located in:
•Carlisle
•Darlington
•Leeds
•Lutterworth
•Bromsgrove
•Bristol
•Luton
•Guildford
•Colchester
You may choose whichever location is most convenient for you for non-surgical stages of your care.

How Your Treatment Agreement Begins
Your treatment will begin once we have confirmed that you are clinically suitable and your full payment has been received, unless you are using an approved finance arrangement. You will be provided with a Treatment Plan, Consent Forms and our Warranty Document. Together, these documents form the basis of your agreement with us. Treatment must be paid in full before surgery is booked in.
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Your Full Clinical Assessment (FCA) is included within the overall treatment cost but is carried out before any payment is made for surgery. If you decide not to go ahead with treatment, or if you are found to be clinically unsuitable, there is no charge for the FCA.
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Once your FCA is completed, your diagnostic records, scans and treatment planning remain valid for 90 days. If you choose to proceed within this period, your surgery fee will need to be paid before we can schedule your surgical date.

If you do not proceed with treatment within 90 days and later choose to return, a new FCA will be required, as diagnostic information such as CBCT scans and clinical measurements must be sufficiently up to date for safe and accurate surgical planning. A repeat FCA will be chargeable at the standard rate applicable at that time.

Access to Diagnostic Materials
Your treatment fee includes your FCA, and all associated diagnostic scans used to plan your implant treatment, including your CBCT scan, intraoral scan and face scan. If you choose not to proceed with treatment and would like copies of these scan files for personal use, a fee will apply to cover the cost of exporting and preparing these digital files:
•CBCT scan file: £150
•Intraoral scan file: £150
•Face scan file: £150
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These charges only apply if you request copies of the scan files themselves and do not apply to standard subject access requests.

Your Responsibilities During and After Treatment
To support a healthy recovery and long-term success, you agree to follow the post-operative instructions provided to you on the day of your surgery, to maintain excellent oral hygiene and to attend all scheduled follow-up appointments.You must also inform us promptly of any changes in your health, medication or smoking habits. Medication prescribed by a 21D clinician must be taken as directed; if you experience any difficulties or side effects, please contact us before stopping or changing the medication yourself, as this may affect healing.


Annual Maintenance and Warranty Conditions
You must attend all annual implant maintenance appointments at 21D to keep your warranty valid. These annual appointments cost £250 each and include essential checks of your implants, prosthesis and supporting tissues. The annual maintenance visit must be completed within 60 days of the due date each year. Missing an annual maintenance appointment will invalidate your warranty, although we may use discretion in exceptional circumstances.

We strongly recommend that all implant-related care and maintenance is carried out at 21D. This is because our clinical team is trained specifically in the systems, components and protocols used in your treatment. If dental work carried out by another provider results in damage to your implants, prosthesis or surrounding tissues, this will not be covered under the 21D warranty.

Your 3-year biological warranty and 5-year mechanical warranty are provided according to the conditions set out in our Warranty Document. The biological warranty covers revision surgery where clinically appropriate, but if our clinicians believe that further surgery is not in your best interests or is unlikely to succeed due to health changes, bone condition or other clinical factors, we may decline to provide further surgical intervention.

The warranty does not cover any damage or complications caused by factors outside normal use or by circumstances that affect the long-term success of your implants. This includes, but is not limited to:
•Trauma or accidents
•General wear and tear
•Issues arising from smoking or vaping
•Poor oral hygiene
•Failure to follow aftercare instructions
•Damage caused by any external dental provider, including cleaning, adjustments, repairs or the use of inappropriate tools on your implants or prosthesis
•Damage caused by chewing hard objects such as pen lids, biting very hard foods such as nuts, bones or ice, sports injuries or accidental impact, and grinding or clenching without using a night guard when one has been recommended.

On the day of surgery, we also provide our patients with a pack, which includes items such as electric toothbrush, water flosser etc. to help you with your aftercare. These products are given as a gift just to get you started, and are not under any kind of warranty should they stop working. These are all available to buy on Amazon etc. and we can send you a link for these if needed.

Fees, Finance, Cancellations and Refunds
Your fees will be clearly outlined in your Treatment Plan. Finance options are subject to approval by external providers, and if finance is declined you will be responsible for arranging an alternative payment method to proceed.

If your treatment fee is paid remotely (by phone, online, bank transfer or finance), a 14-day cooling-off period applies under the Consumer Contracts Regulations 2013.

To ensure your treatment can proceed without unnecessary delay, 21D begins essential planning and administrative work as soon as your payment is received. This may include review of your diagnostics, digital planning, laboratory coordination, component ordering, clinical notes preparation and scheduling. If you choose to cancel your treatment within the 14-day cooling-off period, you will receive a full refund of your treatment fee, regardless of any planning work that may already have been carried out.

In the unlikely event that 21D Clinical ceases trading before your treatment has been completed, you will be refunded for any elements of your treatment that have not yet been carried out.

All clinical records and diagnostic information held by 21D will be securely transferred to you or to another dental provider of your choice, in line with our legal and professional obligations.If you have chosen to finance your treatment through a third-party lender, you may also have protection under the Consumer Credit Act, and you should contact your lender directly for support in this situation.

Data Protection and Complaints
Your personal data will be handled in accordance with UK GDPR and may be shared only where necessary for your care or where legally required. If you have any concerns about your treatment or experience, our complaints policy is available on our website, and we will follow the required standards for responding and resolving issues.

General Terms
Nothing in these Terms & Conditions gives rights to anyone other than you and 21D, and if part of this document becomes invalid, the remaining terms will continue to apply. These Terms are governed by the laws of England and Wales.

If you have any questions about these Terms & Conditions, our team will be happy to talk you through them.