Warranties

Warranties & Ongoing Costs – 21D Clinical Limited

At 21D, our full-arch implant systems are designed for long-term strength, comfort and reliability. To give you complete
confidence in your treatment, we provide a clear and transparent warranty on both the biological and mechanical elements
of your care.
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This page sets out exactly what is covered, what is excluded, and what you need to do to keep your warranty valid.

IMPORTANT
Dental implants require ongoing professional maintenance throughout their lifetime.
Annual maintenance appointments are a condition of maintaining your 21D warranty and should be considered an ongoing cost of treatment.
Patients should ensure they can budget for annual maintenance before proceeding with treatment.

Although dental implants have very high long-term success rates, no implant treatment can be guaranteed to last indefinitely.
Our warranty is intended to provide additional reassurance by explaining the circumstances in which 21D will repair or replace eligible components or provide revision treatment, subject to the conditions set out in this document.
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Our Warranty at a Glance
• Biological Warranty – 3 Years. Covers implant-related surgical revision if an implant fails.
• Mechanical Warranty – 5 Years. Covers the titanium framework and mechanical structural components of your final prosthesis.

Biological Warranty (3 Years)
For three years from the date your final prosthesis is fitted, 21D will provide revision implant surgery at no cost if an implant fails due to biological or mechanical reasons, provided you have met your warranty conditions.
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Where a failure is covered, 21D will:
• Remove or replace the failed implant
• Carry out necessary revision surgery
• Make required adaptations to your final prosthesis

Revision surgery will only be carried out where it is clinically appropriate and in your best interests. If revision is unsuitable, alternative treatment options will be discussed with you.
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Mechanical Warranty (5 Years)
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For five years from the date your final prosthesis is fitted, 21D will repair or replace, free of charge, any mechanical failure of the:
• Titanium bar/framework
• Implant connections
• Structural mechanical elements of the prosthesis

This warranty does not cover:
• Day-to-day wear and tear
• Cosmetic changes over time
• Fractures of the PMMA/veneer caused by excessive force
• Damage caused by trauma or accidents
• Aesthetic revisions after you have approved your final prosthesis
Repairs or replacements outside these conditions may be chargeable

Keeping Your Warranty Valid
To maintain your warranty, the following conditions must be met:

A. Annual Maintenance Visits and Post Surgical Review
• You must attend an annual maintenance appointment at a 21D clinic. The current fee for this appointment is £250 and it must be completed within 60 days of your due date each year.
• These appointments allow us to monitor implant health, check your bite, measure gum stability and ensure your prosthesis remains in optimal condition with an OPG xray.
• Attendance at any clinically required post-surgical review appointments is mandatory to maintain warranty validity.
Failure to attend may result in partial or full invalidation of warranty cover.

B. External Providers
We strongly recommend that only 21D carry out your maintenance but if you do choose to see another provider:
• Any damage, complications or issues caused by external clinicians are not covered by your warranty.
• This includes hygiene treatment, repairs, adjustments, or any dental intervention involving the implants or prosthesis.

C. Smoking or Vaping
• Smoking or vaping with nicotine significantly increases the risk of implant complications.
• Issues caused or worsened by smoking or vaping with nicotine are excluded from warranty cover.
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D. Oral Hygiene Compliance
• You must follow the hygiene and aftercare instructions provided by 21D.
• Poor oral hygiene leading to peri-implant issues may invalidate warranty claims.
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E. Medication & Health Updates
• If you are prescribed medication after surgery, you must inform us if you stop taking it or have adverse effects.
• Changes in your general health (e.g., diabetes control, autoimmune conditions, bruxism) may affect implant outcomes and must be communicated to us.

F. Trauma or Misuse
Your warranty does not cover damage caused by:
• Chewing hard objects (e.g., ice, pen lids, bones, hard nuts)
• Using your teeth as tools
• Sports injuries or accidental trauma
• Grinding/clenching where a night guard was recommended
• Failure to wear a night guard when advised
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Financed Treatment
Where treatment is funded in whole or in part through a third-party finance provider introduced by 21D, the finance provider may confirm to 21D whether loan repayments are up to date. This information may be shared for the purposes of administering the commercial arrangements between 21D and the finance provider. If loan repayments are not up to date, 21D may, at its discretion, defer or decline to provide non-urgent appointments, maintenance visits, or warranty-related work until the account is brought up to date. This does not affect your statutory rights or access to urgent or emergency care
where clinically required.
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General Warranty Exclusions
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The following exclusions apply to both the Biological Warranty and the Mechanical Warranty unless expressly stated otherwise elsewhere in this document.
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Your warranty does not cover:
• Trauma or accidental damage
• General wear and tear of the prosthesis
• Cosmetic dissatisfaction after final approval
• Changes in appearance over time (colour shift, wear, staining)
• Issues arising from smoking/vaping with nicotine
• Poor oral hygiene or untreated gum issues
• Missed annual maintenance visits
• Work, damage or complications caused by external providers
• Fractures of PMMA/veneer caused by excessive force
• Health changes that impact implant stability
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These exclusions are consistent with standard implant industry practice.
Any non-clinical items supplied by 21D (including the goody bag with electric toothbrush, water flosser and similar accessories) are provided as complimentary gifts. These products are not part of your clinical treatment and are therefore excluded from all warranties. Replacement or continued use of such items remains the responsibility of the patient.
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Our Materials and Prosthetic Design
‍Your final prosthesis is made using a custom-milled titanium substructure and a high-quality PMMA prosthetic material, engineered by our in-house laboratory, 21D Bioengineering. This material combination ensures durability and strength, while offering a natural aesthetic. Some level of wear over time is normal for any prosthetic material. Replacement prostheses requested for cosmetic reasons or outside warranty will be chargeable.
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If You Need to Make a Warranty Claim
‍If you notice a problem with your implants or prosthesis:
1. Make contact with 21D as soon as possible
2. An assessment appointment will be arranged
3. A clinician will evaluate the issue
4. If the issue is covered, work will be completed at no cost
5. If not covered, we will explain your options clearly before any work proceeds

Prompt assessment helps protect implant health and long-term outcomes.

After Your Warranty Ends
Once your warranty period ends, repairs, adjustments and replacement components become chargeable.
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Current replacement costs include:
• Replacement PMMA/veneer component only: £500
• Replacement of full titanium bar/framework and veneer: £2,500

These fees reflect the custom engineering, precision milling and technical work carried out by 21D Bioengineering and are subject to periodic review.
A full explanation and written quotation will always be provided before any work is carried out.
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Important Notes‍
• Warranty coverage begins from the date your final prosthesis is fitted.
• Revision surgery may be declined if it is not clinically safe or appropriate.
• Warranty applies only to full-arch implant treatment completed fully at 21D.
• No verbal or written warranties apply beyond those stated here and in the 21D Terms & Conditions.